Course curriculum

  • 1

    1 - About us

    • Job Details

    • What is Unateus?

  • 2

    2 - Introduction

    • What are the hiring steps?
  • 3

    3 - Products & Scripts

    • Welcome to the Script

    • Eroprostan

    • Lipocarnit

    • Hypertolife

    • Longjack
  • 4

    4 - How to be a great or successful Call Center Operator

    • Important before we start

    • Video 1. Structure of your conversation with a customer

    • Quiz 1

    • Video 2. Identification of needs step

    • Quiz 2

    • Video 3. Know your product. Presentation of a product is based on customer’s needs

    • Quiz 3

    • Video 4. Objections

    • Quiz 4

    • Video 5. Sales techniques. Storytelling. Not consulting but selling

    • Quiz 5

    • Video 6. Wake up and smile. Nobody buys from grumpy and low energy people

    • Quiz 6

    • Video 7. Value of your offer before the price

    • Quiz 7

    • How to behave with rude customers?

    • Example Call - 5 packs sell

    • Sales tips from Teamlead
  • 5

    5 - CRM

    • Statuses

    • 1 - What is CRM?

    • 2 - Where I am getting access for it?

    • 3 - How to start work?

    • 4 - Order interface

    • 5 - Trash leads

    • 6 - Out of coverage

    • 6.1 - Coverage area check with Stan

    • 7 - Recalls

    • 8 - Remind statuses

    • 8.1 How to treat Reminders?

    • 9 - Recall vs Remind

    • 10 - Approved

    • 11 - Sent to delivery

    • 12 - Filters

    • 13 - Communications during your working day

    • 14 - Working algorithm

    • 15 - Call recordings

    • 16 - Nigeria address fields

    • 17 - What filters we have on crm

    • 18 - Crm points

    • What's going to happen next? Call with HR and Onboarding Manager
  • 6

    6 - Rules and Regulations

    • Your daily routine

    • Rules and your team

    • Questions about deskbook Retail CRM

    • Operators Day to Day Practical guide
  • 7

    7 - KPI and Analytics

    • What is KPI?

    • Download about KPI

    • KPI file

    • How to use dashboard with your KPI

    • 10. KPIs QUIZ
  • 8

    BONUS: Soft skills

    • Soft skills
  • 9

    8 - Questions about the course

    • Questions about the course