Course curriculum

  • 1

    DISCLAIMER

    • DISCLAIMER
  • 2

    1 - About us

    • Job Description

    • What is Unateus?

  • 3

    2 - Introduction

    • What are the Hiring Steps ?
  • 4

    3 - Products & Scripts

    • Welcome to the Script

    • Vitaman

    • Closing Of The Order

    • Matcha slim

    • Hondrox spray
  • 5

    4 - How to be a great or successful Call Center Operator

    • Important before we start

    • Video 1. Structure of your conversation with a customer

    • Quiz 1

    • Video 2. Identification of needs step

    • Quiz 2

    • Video 3. Know your product. Presentation of a product is based on customer’s needs

    • Quiz 3

    • Video 4. Objections

    • Quiz 4

    • Video 5. Sales techniques. Storytelling. Not consulting but selling

    • Quiz 5

    • Video 6. Wake up and smile. Nobody buys from grumpy and low energy people

    • Quiz 6

    • Video 7. Value of your offer before the price

    • Quiz 7

    • How to behave with rude customers?

    • Example Call - Longjack

    • Example Call 2 - Longjack

    • Sales tips from Sales Guide
  • 6

    5 - CRM

    • Call Status Manual U2

    • U2 CRM Video

    • 13 - Communications during your working day

    • 15 - Call recordings
  • 7

    MAP COVERAGE GHANA

    • Map coverage video GH
  • 8

    6 - Rules and Regulations

    • Operators Day to Day Practical guide
  • 9

    7 - KPI and Analytics

    • What is KPI?

    • How to use dashboard with your KPI

    • 10. KPIs QUIZ

    • What's going to happen next? Call with Interviewer and Pre-Onboarding Manager
  • 10

    BONUS: Soft skills

    • Soft skills
  • 11

    8 - Questions about the course

    • Questions about the course