Course curriculum

  • 1

    Call Center expectations list

    • СС expectations list
  • 2

    Introduction

    • Welcome to UNATEUS Study course

    • Your working environment

    • Tips on this educational course

    • Before taking a quiz

    • 1. Welcome information QUIZ
  • 3

    Products & Scripts

    • Longjack XXXL. Characteristics and FAQ

    • LongJackXXXL script

    • Script for selling “HyperGuard” and “StableHeart” in SA.docx

    • 3. Products' Key Information & Sсripts QUIZ
  • 4

    Sales techniques and objections

    • How to Approve an order
  • 5

    CRM

    • How to use CRM, basic version

    • How to process new leads

    • Confirmation of orders

    • Basic CRM system Quiz

    • How to use the CRM system

    • Welcome to the CRM! video tutorial

    • CRM. Order details page video tutorial

    • 7. CRM entry QUIZ

    • CRM. "Trash leads" video tutorial

    • CRM. "Approved" video tutorial

    • CRM. "Communication" block. Reminds - when and what for?

    • CRM. Reminders video tutorial

    • CRM. Recalls - why it matters

    • CRM. Recalls video tutorial

    • CRM. Recall scheme

    • Recall VS Remind for final decision?

    • CRM. "Rejected" video tutorial

    • 8. CRM 2nd QUIZ

    • Changing statuses in CRM

    • Status map

    • Daily working process video tutorial

    • 9. CRM final QUIZ
  • 6

    Newbie's course

    • "Status after "Sent to delivery"" & Complaints

    • Daily working process!

    • HOW TO SORT THE EXPIRED RECALLS

    • HOW TO SORT THE EXPIRED REMINDS

    • Other important rules on your daily work

    • Other important rules 2.0
  • 7

    KPI

    • Your performance monitoring

    • KPI standards

    • Approve rate pdf

    • Up-sale rate pdf

    • Buyout rate pdf

    • 10. KPIs QUIZ

    • What's going to happen next? FULL TRIAL DAY!